So we review both vote counts,

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If the customer indicates that it did not, they do have the option to enter a comment letting us know why. When it comes to gathering data on your own content, you may opt to add a survey like this, or there are plenty of other ways that you can start to gather data to work with. So if you have a social media presence, you can start keeping track of feedback there or ask your followers directly for insight into what they find most helpful and least helpful about your content.


Or you can send a survey out via email, ask your customer service team usa business email list for feedback, look at customer emails and tickets to see what questions the customers may be asking, which you're not currently answering on your site. We do that as well. We work closely with our Help team to ensure that everything that we can answer is answered in the Help Hub. Analyze So once you have that data to work with, it's time to analyze it.



meaning helpful versus not helpful, as well as comments here at Moz. When comments are left, we look to see if there's an opportunity to implement a change in that guide based on the feedback. Additionally, if we're seeing a trend in votes for a particular page or section, we will take a look at how we can improve or reword, update the content to better serve the customer. One thing to keep in mind during this step, however, is that not all feedback you receive will be actionable, and that's okay.