Is customer service important? 3 Big Customer Service Values at a Glance
Customer service is very important in both B2B and B2C companies. The following is a summary of the specific value that 3 major customer services can bring to the company:
Customer Service Value 1: Data-Driven Business Insights
Every conversation with customers is an opportunity to discover new insights. Today’s customer service value is not only limited to serving the moment, but more importantly, it can collect iraq whatsapp phone number feedback and behavioral data, so that the data can be transformed into business insights to help companies continuously optimize products and improve service processes, and even discover new market opportunities.
Customer service value 2: Reduce overall customer acquisition costs
The cost of acquiring new customers is often higher than maintaining existing customers, and good customer service is the key to improving customer retention rates, customer lifetime value , and attracting new customers through word of mouth. Therefore, customer service can also be said to reduce the overall customer acquisition cost. a big key.
Customer Service Value 3: Build Brand Loyalty
High-quality customer service can establish emotional connections with customers while solving problems, so that users may still choose to stay when they face similar products or encounter product problems in the future.
For enterprises in the AI era to create an excellent customer experience
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