If you haven't already, you must first:
1) Create a Callbell account and integrate WhatsApp Business API
2) Create a Forms.app account .
After completing the setup process, you will have How Overseas Chinese Contribute to Business in the USA access to the Callbell API Documentation to integrate your business WhatsApp account with Forms.app according to your needs.
There are several examples of how this integration can improve your business processes:
1) Create and get contacts and leads on WhatsApp using Forms.app
Implementing this integration will allow automatic synchronization of contacts generated in Forms.app with Callbell. A practical application would be to create a form in Forms.app to collect WhatsApp contacts and classify them through a series of questions.
With the help of Callbell API connection, every time someone fills the form on Forms.app, a new contact will be automatically generated on the Callbell platform, containing all the information collected on the form.
2) Automatically send a WhatsApp message to users who fill out a Forms.app form
This integration is very valuable, since it allows the automated sending of a WhatsApp template to all users who fill out the form in Forms.app, which will connect via API to Callbell.
Another important advantage is that variables can be included in the WhatsApp message to provide an even more personalized service to users. This feature allows the message sent via WhatsApp to include information specific to each user, such as their name or the information that has been collected in the Forms.app form.
We give you an example:
Let's say you've designed a form in Forms.app that includes a question for the contact's name and another for the contact's phone number. Now, if you want to send a personalized message via WhatsApp to each user who fills out the form, you can use the integration between Forms.app and Callbell via API.
For example, you can create a rule that takes the template of the personalized message you want to send via WhatsApp, including variables that will be automatically filled with the information provided by the user in the form, such as their name.
In this way, the rule developed will allow to send the personalized message to the phone number entered by the user in the corresponding question of the form. Thanks to this integration, communication with customers can be efficiently automated and optimized.