Main services : import and distribution, preventive maintenance, remote assistance, sale of used machinery and complete after-sales support.
Project Objectives
GMV has set clear goals to cyprus mobile phone numbers improve its after-sales service, optimizing processes and offering an impeccable service experience to its customers.
Simplify after-sales service processes.
Monitor customer response metrics to ensure efficiency.
Standardize request management and integrate data across marketing, sales, and post-sales.
Improve response time analysis and reduce staff stress.
Initial Situation
Before adopting HubSpot, GMV faced numerous challenges related to post-sales management, with disorganized processes that prevented them from achieving maximum efficiency.
Fragmented management via phone and email without a centralized system.