4. Direct feedback
Data analysis allows you to capture valuable insights directly from your japan mobile number customers. This ongoing exchange of information becomes a reliable guide for adjustments and improvements. This ensures that your company is always aligned with your audience’s expectations.
The main ways to measure satisfaction and collect feedback are CSAT and/or NPS metrics ( we will soon publish an article on the differences between the two and when they should be used ).
It is important to remember that these metrics are available on the Digisac platform – contact our support team to gather more information on how to enable and configure them in your services.
5. Data analysis for informed decisions
Nothing is more reassuring than making decisions based on facts and figures, right?
In this way, data analysis provides a solid basis for your strategic choices. By eliminating all uncertainties, you build a clear path to success and customer satisfaction, making supported and informed decisions that drive the growth of your business.
Furthermore, I want to remind you that data analysis becomes a compass to guide your journey towards excellent service!
Invest time in getting to know your customer. Anticipate their needs, have the authority to suggest improvements to their routines, optimize your internal processes, create the habit of collecting direct feedback and converting this into efficient decision-making.
Data analysis with Digisac
By incorporating data analytics into your operations, you not only meet customer expectations, but exceed them, building lasting relationships and driving the success of your business.
To this end, Digisac has dashboards, reports and APIs , facilitating the analysis and construction of specific panels for each client. Contact support to discover these and other features of the platform.
Paulo Carvalho is the Operations Director at Ikatec, the company that developed Digisac. He has 7 years of experience in Technical Support, 14 years of experience in Data Analysis and 6 years of experience in SAS customer service.