Real-time support via agents or chatbot
Posted: Sun Dec 22, 2024 6:46 am
We know that the purchasing journey has 4 stages and through online chat you connect with people at each stage.
You can even speed up the purchasing decision process, just offer:
Personalize the experience.
Carry out a follow-up and check if the user is satisfied.
Guide your lead and transfer them to the right place (whether it’s a how to write philippine phone number department or a person responsible for answering that question).
Collecting feedback on possible improvements.
7. Increase conversion rate
The conversion rate helps you evaluate several factors, including: return on investment, that is, the (ROI) will only be high if your visitors are converting into customers.
(ROI) is one of those responsible for the financial health of your company.
By observing this metric you can:
It will increase the efficiency of marketing actions.
It will optimize your website elements including webchat.
“But how does online chat increase the conversion rate?'' Simple, it turns visitors into future customers, because it allows anyone to ask questions and speak directly to your company.
The doubts that arise throughout the purchasing journey are the main reason that prevents users from completing an order , but rest assured, as this problem will be resolved through webchat.
8. Increase customer satisfaction
After implementing webchat, you will notice that the satisfaction of those who visit your website will increase, as the experience becomes more positive.
However, we need to pay attention to the quality of the product/service we are offering so that its reputation is positive and has a high loyalty rate.
You can increase satisfaction by putting into practice all the tips we have covered throughout this article. Likewise, we suggest that you use Digisac to integrate your service channels.
You can even speed up the purchasing decision process, just offer:
Personalize the experience.
Carry out a follow-up and check if the user is satisfied.
Guide your lead and transfer them to the right place (whether it’s a how to write philippine phone number department or a person responsible for answering that question).
Collecting feedback on possible improvements.
7. Increase conversion rate
The conversion rate helps you evaluate several factors, including: return on investment, that is, the (ROI) will only be high if your visitors are converting into customers.
(ROI) is one of those responsible for the financial health of your company.
By observing this metric you can:
It will increase the efficiency of marketing actions.
It will optimize your website elements including webchat.
“But how does online chat increase the conversion rate?'' Simple, it turns visitors into future customers, because it allows anyone to ask questions and speak directly to your company.
The doubts that arise throughout the purchasing journey are the main reason that prevents users from completing an order , but rest assured, as this problem will be resolved through webchat.
8. Increase customer satisfaction
After implementing webchat, you will notice that the satisfaction of those who visit your website will increase, as the experience becomes more positive.
However, we need to pay attention to the quality of the product/service we are offering so that its reputation is positive and has a high loyalty rate.
You can increase satisfaction by putting into practice all the tips we have covered throughout this article. Likewise, we suggest that you use Digisac to integrate your service channels.