Consistency in its capture, comparison, analysis and improvement
The management of Viveros GIP has believed and persisted, investing in this Customer-Centric Measurement process annually.
With these indicators and very clear action plans by does thailand use telegram department, they all aligned and worked on a single B2B Customer Experience model.
In addition, they correlated the data from this B2B Experience Measurement with the economic data that their CRM offered: Share of Wallet and Profitability.
Their big insight was seeing that those with a higher NPS grew year after year in all three economic parameters.
The great achievement of Viveros GIP has been to guide its action with data that comes directly from the client, at the moments that mattered to him.
This made the difference in how to focus resources and, above all, how to achieve an increasingly Customer-Centric organization.
What do you think? Do you think it is feasible?