Cost reduction
Hubspot conducted research and found that 90% of customers value quick philippine country code number responses and efficiency, something that automated messages and chatbots can provide.
Companies that implement these strategies have greater growth potential, as 70% of consumers buy more when experiences are integrated, according to a report by Zendesk.
The strategies we discuss here will have even greater results if you include omnichannel in your company.
To learn more about it, click on the link below, or continue reading and we will briefly explain what it is about.
Most companies use different channels to interact with the public, such as social media, email, telephone, chatbot and even in-person service.
In this sense, omnichannel comes with the proposal of unifying all of this, without generating noise from brand consistency and mainly integrating all data in one place.
So that everyone knows the history of that customer, why they are getting in touch and how you can help them spend more time consuming your solution.
By combining these ideas you will not only reduce costs, but also increase the number of loyal customers.
Tips for success with automated messages
Use language your audience can understand, avoid jargon, and make it clear how and when you will get back to them.
If someone contacts you asking for support, the least they expect is to understand your message.
Include the customer's name whenever possible to personalize communication and if there is an emergency channel when your employees are not online, signal it using the “absence” format.
Perform tests whenever possible to avoid failures, this way you keep the quick messages updated, because as we have seen there is the possibility of saving up to 50 options.
In any case, the goal of all topics is to make the customer experience more fluid, faster and more personalized.
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Examples of automatic messages for WhatsApp
The purpose of these examples is to guide you to achieve excellent results without having to think about what type of message to send, as they work for any segment and make a good impression on the customer.