You can set up automatic responses for the

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Each channel has advantages and disadvantages, so offering multiple channels gives customers the opportunity to choose the one they prefer. The SMS The SMS channel allows you to give precise and timely answers in a short time. Furthermore, since you do not need to use an internet connection, SMS are received on any type of mobile phone and even when the connection is not present. If you need to communicate more information, such as explaining the procedure for requesting a return or an invoice, you can add a link to a landing page . This way you are not limited by the 160 characters. Finally, by activating an SMS sending and receiving service , simplest questions, such as opening hours or the location of your store.



In fact, in cases where opening hours are brazil consumer mobile number list requested, you can set up a rule such that every time you receive an SMS with "hours", you send the message with the correct response. In this way, the customer will always receive information in real time. On the other hand, the company will also save precious time, as the response will be automatic. The emails One of the most popular channels for company-customer communications is definitely email. Very often, in fact, we find ourselves writing an email to customer service to get more information about shipping, our order or to make a complaint and manage a refund. Despite being a widely used channel, emails are not immediate .



It always takes some time before receiving a response and sometimes that response gets lost among the other numerous emails we receive every day, unless it ends up in spam. On the other hand, you can write an email at any time of the day, even from your smartphone and, if the request is not urgent, it saves customers from long telephone waits. The phone Certainly a channel that is always valid, especially when the request is complex and you need to speak to a real operator. If the telephone is an excellent channel to be able to resolve certain problems or receive complex answers, it forces customers to call, wait and maybe have to call back if they can't immediately speak to the right person.