How do you use Callbell services?
Posted: Sat Dec 28, 2024 5:17 am
Currently, we have between 4 and 5 centers . The first thing we do in the morning is review the conversations from the previous night and separate those that are sales and prospects from those that are simple consultations. So, the first thing the agent does is label if the conversation comes from a Facebook ad, if the person is already a customer, if the process is a purchase process, etc.
This allows us to understand what type of customer they are talking to and identify what type of response they want. On the other hand, we also use the sales funnel to know if a person is already a customer, if the sales process is over or if we need to contact a customer again and this is super important.
We also take care of confirming via WhatsApp. We send homeowner database predefined automatic responses so that our clients can confirm the times and we frequently use mass messages on WhatsApp with Callbell: The truth is that it is very easy to do and it works very well.
At the moment it is true that if Callbell stops working at any point, we will have to run to find another service because we depend on it 100%.
4) How do you feel about our services in general and what do you hope for the future?
Personally, I found the service very good and very fast, when one of us here needs information or has a problem, the support chat works very well. For the future, I hope you will continue to improve. That the platform gets closer to artificial intelligence, because I think that by working with artificial intelligence, you will jointly respond to the needs of the agents.
I say this because there is a problem with the fact that agents cannot answer all the time, so using a bot can answer at certain times even better than a human. I really hope that your quality will continue to improve. I would like campaigns to be able to be done directly and no longer have to export the numbers and then have to import them again.
This allows us to understand what type of customer they are talking to and identify what type of response they want. On the other hand, we also use the sales funnel to know if a person is already a customer, if the sales process is over or if we need to contact a customer again and this is super important.
We also take care of confirming via WhatsApp. We send homeowner database predefined automatic responses so that our clients can confirm the times and we frequently use mass messages on WhatsApp with Callbell: The truth is that it is very easy to do and it works very well.
At the moment it is true that if Callbell stops working at any point, we will have to run to find another service because we depend on it 100%.
4) How do you feel about our services in general and what do you hope for the future?
Personally, I found the service very good and very fast, when one of us here needs information or has a problem, the support chat works very well. For the future, I hope you will continue to improve. That the platform gets closer to artificial intelligence, because I think that by working with artificial intelligence, you will jointly respond to the needs of the agents.
I say this because there is a problem with the fact that agents cannot answer all the time, so using a bot can answer at certain times even better than a human. I really hope that your quality will continue to improve. I would like campaigns to be able to be done directly and no longer have to export the numbers and then have to import them again.