how can you use ai in customer service?
Discover how ai can help you deliver more efficient and personalized customer service. Start with this , the free learning platform from salesforce.
Learn for free
+200 points
module
ai for customer service
5 ways to connect with customers through a customer afghanistan phone number list engagement platform
here are some of the ways you can use your crm – your customer engagement platform – to interact with your customers.
1. Help customers help themselves through self-service
sixty-one percent of customers would rather use self-service for simple issues, our research shows. So set up a self-service portal for them. Customers can search for help and get ai-powered answers to solve their issue, or complete common tasks, like updating their billing address. All without having to interact with an agent. Deploy chatbots in your self-service experience – bots can provide even more assistance to customers, without the need for an agent.