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rochona
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Joined: Thu May 22, 2025 5:32 am

lesson on trailhead

Post by rochona »

how can you use ai in customer service?
Discover how ai can help you deliver more efficient and personalized customer service. Start with this , the free learning platform from salesforce.

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ai for customer service


5 ways to connect with customers through a customer afghanistan phone number list engagement platform
here are some of the ways you can use your crm – your customer engagement platform – to interact with your customers.

1. Help customers help themselves through self-service
sixty-one percent of customers would rather use self-service for simple issues, our research shows. So set up a self-service portal for them. Customers can search for help and get ai-powered answers to solve their issue, or complete common tasks, like updating their billing address. All without having to interact with an agent. Deploy chatbots in your self-service experience – bots can provide even more assistance to customers, without the need for an agent.
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