Zoho vs Zendesk: Which is the best tool for communicating with your customers? Finding the answer to this question is crucial, as 93% of people will spend more with companies that offer their preferred option for contacting customer service.
If you want to provide the best experiences to your audience and boost your business revenue, you need tools that increase your team's productivity and your customers' satisfaction . To help you get off to a good start, we've prepared this article where you'll find:
What is Zendesk and what is it used for?
What is Zoho and what is it used for?
How much does Zendesk cost?
How much does Zoho cost?
Which is better: Zoho or Zendesk?
Forward!
What is Zendesk and what is it used for?
Zendesk is a help desk software company with products focused on support and sales , both designed to improve relationships between companies and their customers.
Zendesk's complete customer service solution , also called Support, lets you provide support via messaging, live chat, social media, email, or voice through a simple, omnichannel interface .
Zendesk also works for:
1. Offer autonomy to clients
Zendesk empowers people to resolve issues at their own pace and reduces resolution times with the help center and community forum built right into your customer service software.
2. Personalize interactions at scale
Zendesk makes every customer feel special without sacrificing productivity with process automation and AI-powered bots — even as your business grows.
Zendesk centralizes data in one place with customer service software to make it easy to track, prioritize, and respond to inquiries. With this tool, you can get full customer context and connect your favorite tools with over 1,000 pre-built integrations .
Still have questions about what Zendesk is and what it's for? Watch this video:
What is Zoho and what is it used for?
Zoho is a customer relationship management software recommended for very small businesses. It helps you interact with your audience, manage the flow of messages, and provide support for users with problems.
Some users claim that the indian cell phone number interface is not pleasing to the eye and detracts from the work experience. Integrations with other apps are limited and sometimes do not work . Additionally, technical knowledge and sophisticated skills are required to use some of the platform's features.
If you want to know how Zoho Desk works in detail, read reviews from other users .
How much does Zendesk and Zoho cost?
Zoho vs Zendesk: How much does each tool cost?
Zoho offers four plans for its customers. However, its cheapest version costs $12 per month but has very limited features – in customer support, it is not possible to open cases, create a field for solutions, define priorities in queries or establish rules for routing to other agents.
Additionally, Zoho’s basic plan doesn’t offer analytics, metrics and reporting tools, nor AI- powered forecasting and insights . Here’s what one former Zoho customer had to say: