How should a manager react to a phone call?
What steps should be taken to open the RKO document window in order to process a refund?
In what cases should I indicate “Payer” in the “Name” field when creating a customer card?
What document is used to replenish stocks of consumables?
What steps should be taken to find a certificate for a product?
What is the driver's procedure when overtaking?
What first aid measures should be taken if the victim is unconscious and has stopped breathing and his heartbeat has stopped?
These inquiries help assess how well a person understands his or her job responsibilities and professional procedures.
Unfinished sentence
Unfinished sentences are presented, for which you need to select a suitable continuation from the available options:
When offering a laptop to a client, you should also mention…
In case of fire in the building, you should immediately…
When crossing a roundabout, it is important to…
Employees working on the customer's premises must...
At the end of a shift, a cashier must fill out…
To find out about current traffic jams, you can use…
"Yes" or "No"
The participant is asked to evaluate each of taiwan mobile phone number example the proposed statements for its truthfulness. To answer, select the option "Yes" or "No":
The most important aspect in working with clients is persistence.
To extinguish a fire, you can use sand or earth, blocking the access of oxygen.
If a customer refuses to purchase a product, it is necessary to find out the reasons for his hesitation.
Safety training should be conducted by an engineer in this specialty.
If your computer malfunctions, you should notify your system administrator.
What are the reasons…
Such questions are not often encountered when organizing employee testing. They are important for assessing the understanding of cause-and-effect relationships:
Why does the site manager take on the task distribution?
Why is special clothing required in a chemical processing shop?
Why is arterial blood bright red?
Why is it important to first determine the customer's needs before demonstrating the product?
We are developing answers.
There are several ways to formulate questions in tests:
Multiple Choice Option : When listing the components for a task such as cleaning an office space, the following options may be offered (you must select more than one):
Mop.
Rag.
Vacuum cleaner.
Bucket.
Or in the case of describing the stages of the sales process:
What are the main steps in the sales process?
Identification of needs.
Completing the deal.
Establishing contact.
Survey.
Handling objections.
Presentation.
Introduction to the topic.
This form of questioning can be ineffective. If a test taker checks all but one item correctly, the entire answer will be considered incorrect. This can cause frustration because test takers feel they have answered mostly correctly, but are given an error for doing so. With computer testing, you can simply check all the items and the answer will be counted as correct.
What are the reasons…
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A more effective alternative might be to reword the question so that only one answer choice is required.
For example, the following combinations may be suggested for office cleaning:
Mop, rag, bucket.
Mop, rag, vacuum cleaner.
Mop, vacuum cleaner, bucket.
Rag, vacuum cleaner, bucket.
This approach allows you to clearly identify the correct answer and reduces the possibility of errors.
Selecting one option . It is important to give unambiguous answers to avoid ambiguity. It is necessary to mark a version that is not close in meaning to other possible solutions.
When developing a test to check knowledge of work regulations, the HR manager included a question with the following answer options:
What time does an employee need to be at work?
By 8:00.
During.
By 9.00.
By 8.30.
Here it would be appropriate to choose two correct answers: a specific start time for work and a universal requirement to arrive on time. Instead of the latter, it is more logical to offer another incorrect option, for example, "By 7.30", to avoid ambiguity.