Learn how PABX helps manage telephone calls
Posted: Sun Dec 22, 2024 9:19 am
The PABX system offers several advanced and accessible functions for corporate telephony. The IP PABX features for call management are differentiators in customer service and optimization of internal processes.
Intelligent and strategic call management is essential for companies that want to maintain and grow in the market . Communication is present from the beginning to the end of all internal and external processes, from interaction between departments to customer service.
The IP PBX uses the data network for voice traffic and works as a telephone russian phone numbers exchange, connecting all the company's lines and extensions in a single location. The tool centralizes telephone extensions and works through IP connection and data transmission via the Internet, which speeds up communication and reduces the cost of calls , which are very expensive in analog telephony. Calls between extensions are free and external calls have a considerably lower cost.
In addition to agility and savings, it is worth highlighting that calls are made reliably and securely, with assertiveness. And in addition to improving the customer experience, it increases team productivity .
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The cloud PABX model has several advanced features and resources for better telephony management, such as: mobility functions, follow me, voicemail and email message, transfer functions, busy status notification, call capture, call queue, call transfer identification, simultaneous rings, corporate functions, call recording, incoming call announcement, conferences, do not disturb, intercom, personalized IVR and music on hold, corporate functions, call recording, incoming call announcement, call transfer, telephone number options, main extension, virtual fax, number portability, 0800 service number, virtual number, international number, directory functions, company directory, call forwarding between extensions, virtual receptionist.
PBX Features
Call information
The entire PABX flow is configured in the cloud, with information quickly accessible and a simple operating system. The PABX offers several indicators and information about calls, such as the time range in which the company receives the most calls and the employees who answer the most calls. It is possible to monitor the call queue, the performance of the attendants and customer satisfaction.
Intelligent and strategic call management is essential for companies that want to maintain and grow in the market . Communication is present from the beginning to the end of all internal and external processes, from interaction between departments to customer service.
The IP PBX uses the data network for voice traffic and works as a telephone russian phone numbers exchange, connecting all the company's lines and extensions in a single location. The tool centralizes telephone extensions and works through IP connection and data transmission via the Internet, which speeds up communication and reduces the cost of calls , which are very expensive in analog telephony. Calls between extensions are free and external calls have a considerably lower cost.
In addition to agility and savings, it is worth highlighting that calls are made reliably and securely, with assertiveness. And in addition to improving the customer experience, it increases team productivity .
"The cloud PABX model has several advanced features and resources for better telephony management, such as: mobility functions, follow me, voicemail and email message, transfer functions, busy status notification, call capture, call queue, call transfer identification, simultaneous rings, corporate functions, call recording, incoming call announcement, conferences, do not disturb, intercom, personalized IVR and music on hold, corporate functions, call recording, incoming call announcement, call transfer, telephone number options, main extension, virtual fax, number portability, 0800 service number, virtual number, international number, directory functions, company directory, call forwarding between extensions, virtual receptionist.
PBX Features
Call information
The entire PABX flow is configured in the cloud, with information quickly accessible and a simple operating system. The PABX offers several indicators and information about calls, such as the time range in which the company receives the most calls and the employees who answer the most calls. It is possible to monitor the call queue, the performance of the attendants and customer satisfaction.