Paraphrase and Summarize: "So, if I understand correctly, usa consumer mobile number list your main concern is X because of Y. Did I get that right?" This shows you're listening and confirms understanding.
Acknowledge Emotions: "It sounds like that's been a frustrating experience for you." Validating their feelings builds trust.
Avoid Interrupting: Let them finish their thoughts, even if you know what they're going to say.
Take Notes: While listening, jot down key phrases, pain points, and specific details. This allows you to refer back to them, making the conversation feel more personalized.
Be Present: Eliminate Distractions:
Single Tasking: Close unnecessary tabs, silence notifications, and focus entirely on the person on the phone.
Visualize the Person: Imagine them sitting across from you. This helps humanize the interaction.
Embrace Silence:
Don't Fill Every Gap: After asking a question, allow for silence. This gives the prospect time to think and often leads to deeper, more insightful responses.
Let Them Lead: Sometimes, the most important information emerges when you give them space to talk.