Show your appreciation.
they always have a choice in working with your brand: they can walk away at any time. Be sure to reward their patronage with meaningful benefits. If a client sends you a referral, for example, give them a gift in return, or at least reply with a ‘thank you’ note.
Acknowledge your most supportive customers through impromptu emails, coupons, or even social media posts – and don’t limit your appreciation to referrals and purchases. Thank your customers for making payments on time, submitting comments, or participating in surveys. Word of mouth is the best marketing an organization can get. Show your clients that you’re paying attention, and that you value their business.
Remember: it costs a lot more to recruit new customers latvia whatsapp number data 5 million than it does to retain existing ones, so it’s imperative that any business keeps their customers loyal. By creating and implementing a strong customer retention program for 2012, you’ll be halfway (if not closer) to reaching your business goals for the next year.